Privacy Policy
Who We Are
This Privacy Policy explains how Grexalonhrax collects, uses, discloses, and safeguards information when you visit our website and use our online design education services.
Information We Collect
- Contact details you submit (name, phone, message code, and email field inputs) through forms.
- Account details you provide if you enrol (name, login credentials, payment confirmation identifiers).
- Usage data such as pages visited, time on page, device/browser type, and interactions with lessons.
- Support communications, feedback, and survey responses you voluntarily provide.
How We Use Information
- To deliver courses, consultations, certificates, and related learning materials.
- To respond to enquiries, support requests, and admissions questions.
- To process payments and confirm enrolment (via trusted payment providers).
- To improve our website, curriculum, and user experience through aggregated analytics.
- To send service notices (account updates, policy changes, course availability).
Lawful Bases
We process personal data based on consent (e.g., marketing preferences), contract performance (course delivery), and legitimate interests (service improvement, security, fraud prevention). Where consent is required, you may withdraw it at any time.
Sharing and Transfers
We do not sell personal data. We share data only with vendors that enable our services (payment processors, hosting, analytics) under data protection agreements. Where data is transferred outside the UK/EEA, we rely on appropriate safeguards such as standard contractual clauses.
Data Retention
We retain personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When data is no longer needed, we securely delete or anonymise it.
Your Rights
Depending on your location, you may have rights to access, rectify, erase, restrict processing, object to processing, and data portability. You may also lodge a complaint with your data protection authority.
Cookies and Tracking
We use cookies to operate the site, remember preferences, and analyse performance. You can manage cookies via your browser settings or decline non-essential cookies through our banner controls. For details, see our Cookies Policy.
Security
We apply administrative, technical, and physical safeguards to protect personal data, including encryption in transit, access controls, and regular monitoring. No method of transmission is fully secure; please use strong passwords and keep credentials confidential.
Children
Our services are not directed to individuals under 16. We do not knowingly collect personal data from children under 16. If you believe a child has provided data, contact us to request deletion.
Contact
For privacy questions or requests, contact us:
Grexalonhrax
156 Clapham Park Rd, London SW4 7DE, United Kingdom
Message code: reachus@grexalonhrax.world
Phone: +44 203 907 6464
Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The revised date will be shown at the top of the page. Material changes will be communicated through the site.